When you receive your package open it immediately, inspect it. Call us with any issues you may have with the order immediately.
If you need to return something, please contact us within 3 days of receiving your order for an authorization # and return shipping address information. We will accept returns and exchanges if they meet the guidelines above and are within 3 days of delivery as long as you have received a return authorization #. The items must be resalable unused/unopened in the original packaging (the packaging must not be damaged in any way).
Please check the sizing information and options carefully to choose your size before purchasing to avoid any issues. If you have ANY questions about the size of a product please ask our customer service via email or by phone.
Packages must be postmarked back to our office 3 days from the received delivery date. We require that you return your Product using a traceable method like NZ Couriers or Parcel Post. Water For Petrol will not accept returns sent COD. If the Product was damaged in transit, Water For Petrol requests that you hold the Product and original packaging and call us the same day you sign for it.
Shipping charges of any kind are non refundable. This includes any return shipping on exchanges.
Upon receipt and confirmation of the return, the customer's credit card/account will be credited for the amount of the purchase price of the item and the tax paid (if any), less shipping charges including return shipping. All orders returned will be charged a 15% restocking fee. All exchanges will be charged a new shipping/handling fee.
If you need a different size, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This process is required because the desired item(s) may be out of stock by the time we receive your return. This also ensures that you receive our replacement item(s) quickly. Be sure to enter the word "Exchange" in the comment box, during the check out process, when placing you new order on the Website. A refund for the original item(s) will be given as long as our guidelines are fully met. Refunds are for the cost of the merchandise only, not including shipping and handling.
In cases of the wrong product, damaged or defective product being shipped by WaterForPetrol.co.nz, you may choose to have the product replaced with the identical product or the missing element sent out. If the product shipped was not the product ordered, the customer may elect to have the correct product shipped.
Unfortunately a small percentage of the products shipped may have defects or missing elements that make them incomplete. It is not our intention to sell these items but it is impossible for us to thoroughly inspect our manufacture prepackaged products. If your package contains a defective/damaged item call our customer service center to discuss a solution.
Recieve the Wrong Item?
While we we try hard to be perfect, we are only human. The reality is that sometimes we make mistakes in the fulfillment of orders. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) follow the instructions below.
Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.
If you are exchanging merchandise for any other reason, follow the directions above and then place a new order for the replacement item on our website. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or size or you received damaged merchandise.
Simon & Kristina Cope
c/- Solar Energy House.com
19 Manapau Street, Meadowbank, Auckland 1072
Ph: +64 9 5780704
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